EPIC - Enhancing and Promoting International Business Communication supports SMEs to improve their international competitiveness


It has been found that, companies which undergo a proper (i.e. regulated) communication audit tend to operate more effectively in selling their goods and services into markets where their mother tongue is not spoken. By signing up and taking part in the audit scheme, the companies are taught intercultural skills and communication skills, which are reflected in an increased annual turnover.

The EPIC scheme helps businesses overcome language and cultural barriers in international trading. This is a 2-year cooperation between Poland (Danmar Computers), Italy - Sicily (Centro Per Lo Sviluppo Creativo Danilo Dolci ), Spain (Elhuyar Zubize), Lithuania (Kauno Prekybos), Great Britain (Semantica Ltd) and Hungary (Euro-Friend Ltd) with the aim of promoting cross-border training, by applying a scheme developed by the Semantica Ltd.

In Mach, 2014 Peter Zoltan as a consultant presents to the project team in Bath, UK

EPIC offers the business person and entrepreneur an innovative way of trading internationally by using a business manual specifically designed for the exporting industry. It promotes a multi-cultural Europe within a common European framework by operating from a common platform and distinguishing each company’s individual recipe for success through a close up auditing process.

EPIC offers the private business sector a unique opportunity to adopt a scheme, which when implemented will help raise the individual trader’s turnover and create new possibilities for expanded cross-border trade.

EPIC is based on the previous Leonardo da Vinci funded project Protocol I, which successfully developed the original idea and structure of the lessons and structures of Export Communications Scheme.

In EPIC project participants will develop Implementation Plans with Feasibility Studies for each country, train 10 Language Communication Auditors and audit several SMEs to improve their communication with foreigner clients in order to overcome language and cultural barriers. Trained auditors will be able to provide Language Communications Audits after the lifetime of the project. Euro-Friend Change Management Consultancy will train 50 LCA auditors in Bilbao Spain , Sicily, Poland and in Lithuania.

The project's website:

ProMES, Promoting Multilingualism in Exporting SMEs

The project ProMES, Promoting Multilingualism in Exporting SMEs, is promoted by Slovakia Chamber of Commerce, Trencin Region under the Life Long Learning programme of the European Commission. ProMES is coordinated by Semantica Ltd in the UK and has the additional following partners: Euro-Friend Ltd (Hungary), Barcelona Chamber of Commerce (Spain) and Uherske Hradiste Chamber of Commerce (Czech Republic). The Project was launched in Bath in November 2012 in the United Kingdom and will finish in September 2014.

Euro-Friend Change Management Consultancy Ltd is responsible for training LCA auditors in Spain, Slovakia, and in the Czech Republic and also plays an important role in the practical part of the project by evaluating auditors’ reports and presentations.

Peter Zoltan as LCA trainer runs a workshop for Spanish export auditors in Barcelona for the local Chamber of Commerce in 2013.

This is a two-year cooperation with the aim of promoting communication skills in exporting companies by training Language Communication Auditors to identify language communication gaps in exporting SMEs. The training consists of two parts: the research-based theory into intercultural communication and practical sessions into the precise skill of auditing.

ProMES offers the business person and entrepreneur an innovative way of succeeding in export communication by applying a set of measures specifically designed for the cross-border trading SME. It follows directly in the footsteps of Elan (2006) and offers a solution to identifying areas of communication failures and measures to overcome any identified linguistic and cultural breakdowns. It is expected to become implemented in other European countries with the hope of facilitating and increasing the annual turnover of SMEs in the European member states.

The project team with the president of the Barcelona Chamber of Commerce

The project team in Trencin, Slovakia

UEmploy: Consultancy for inclusion


The UEmploy project brought together the expertise of 7 organizations from Romania, Hungary, Bulgaria, Finland and Ireland to create a dynamic model of consultancy services that promote inclusive employment. A critical aspect of this consultancy innovation is the strong emphasis on support provided both to employers and people with disabilities.


January, 2011 - December, 2012

To achieve UEmploy objectives with the partners
  • Carried out state-of-the-art research to identify advantages, legal provisions, services offered, experiences and best inclusive practices with regard to employment of people with disabilities

  • Developed consultancy instruments (checklists and tools to describe job-specific competencies, support for job matching processes, potential problem identification, analysis of environmental obstacles, provision of employer recommendations)

  • Trained consultants

  • Piloted consultancy processes

  • Developed consultancy networks and arranged continuous training of consultants

  • Forged dynamic links with business and public agencies to ensure sustainability of the consultancy services.


Partner OrganisationContact detailsLogo
EuroEd Foundation (Romania)
1C Florilor Street
700513 Iasi, Romania
Tel. +40-232-252850

Context Learning (Finland)
Laivanvarustajankatu 3
00140 Helsinki, Finland
Tel. +358407247651

Enable Ireland Disability Services (Ireland)
32F Rosemount Park Drive, Rosemount Business Park, Ballycoolin Road,
Dublin 11, Ireland.
Tel. +353 21 429 0434

Euroinform (Bulgaria)
19 Slavyanska St,
1000 Sofia, Bulgaria
Tel. +35929872135

Tudásklaszter Társadalom (Hungary)
Zagrab u. 113,
6727 Szeged, Hungary
Tel. +36 62 637-760

Universal Learning Systems (Ireland)
34 Charleville Road, Phibsborough,
Dublin 7, Ireland
Tel. +353 1 838 0970

P7 VATES (Finland)
Oltermannintie 8,
00620 Helsinki, Finland
Tel. +358 9 7527 551